top of page

Case Management Software for Short Term Work, Helplines & Live Chat

Helpline-advice-support

OASIS includes a dedicated Short-Term Work module designed for services providing helplines, live chat, drop-in support, information and advice services, triage, brief interventions and other forms of short-term client contact.

​

The module enables organisations to efficiently record, manage and report on high volumes of contacts without creating unnecessary administrative burden.

Designed for Helplines and Brief Interventions

Many support services engage with individuals who may only require a single conversation, brief advice, signposting or short-term support.

​

The OASIS Short-Term Work module is ideal for:

​

  • Telephone helplines

  • Live chat services

  • Webchat support

  • Information and advice services

  • Drop-in services

  • Triage and assessment services

  • Duty worker systems

  • Crisis support services

  • One-off enquiries

  • Brief intervention programmes

​

Staff can quickly record key information while maintaining an accurate record of service activity and demand.

Record and Monitor Every Contact

The Short-Term Work module allows teams to capture essential information about each interaction, including:

​

  • Contact details where appropriate

  • Presenting issues and support needs

  • Risk information

  • Advice and guidance provided

  • Signposting and referrals

  • Outcomes of the contact

  • Follow-up actions

  • Contact method and duration

​​

Records can be tailored to reflect the specific needs of your service and reporting requirements.

Seamless Progression to Ongoing Support

Not every contact remains short-term.

​

Where an individual goes on to receive ongoing support, a Short-Term Work record can be quickly converted into a full OASIS case record without duplication of data entry.

​

This enables services to:

​

  • Maintain continuity of information

  • Reduce administration

  • Avoid re-entering client details, or client re-telling of traumatic experiences

  • Create a complete record of the support journey

  • Improve reporting accuracy

​

The transition from initial contact to ongoing casework is simple and seamless.

Understand Demand and Service Activity

The Short-Term Work module helps organisations gain valuable insight into service demand and client needs.

​

Built-in reporting tools enable services to monitor:

​

  • Helpline and live chat activity

  • Contact volumes and trends

  • Presenting issues

  • Referral pathways

  • Response times

  • Outcomes and signposting activity

  • Service demand patterns

​

This information can support service planning, funding applications, commissioner reporting and continuous improvement.

Charity-CRM-Reporting-Database

Flexible and Configurable

The module can be adapted to support a wide range of service models and operational requirements.

​

Customisable forms, fields and reporting tools allow organisations to capture the information that matters most while maintaining efficient workflows for frontline staff.

Training and Support

All OASIS users receive access to:

​

  • An extensive online knowledge base

  • User training and onboarding support

  • Responsive helpdesk assistance

  • Ongoing support from our specialist team, five days a week

​

Whether your service manages hundreds or thousands of contacts each year, OASIS provides a flexible and efficient way to record, monitor and report on helpline, live chat and short-term support activity.

bottom of page